Complaints Handling


Redlake Leasing Ltd aim to provide a very high standard of service to each and every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

If you have a Complaint;
If you have a complaint about any aspect of our customer service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be dealt with by the appropriate person and within a reasonable time-frame. To help us deal with your enquiry as quickly as possible, in the first instance you should contact the person/s who you initially dealt with.

To help us resolve your problem you should provide the following information;
• Your full name and contact information
• Full details of your complaint
• Your agreement details
• Details of what you would like us to do to put things right
• Photocopies of any relevant paperwork

We will try to resolve your complaint immediately however, sometimes this may not be possible and further investigations required. In the unlikely event that we are not able to resolve your complaint, we will keep you informed of progress and provide our final response in writing.

If you have a regulated consumer contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response.

To register a complaint with us;
Telephone: 07542239299
Or in writing to;
Customer Complaints
Redlake Leasing Ltd
52 Tiltwood Drive
Crawley Down
West Sussex
RH10 4DN