The FCA (Financial Conduct Authority) is the independent regulator of financial services. The FCA requires Redlake Leasing Ltd to provide you with an Initial Disclosure Document to help you decide if our services are right for you. We strive to provide you with all the relevant information you require in order to make an informed decision. This document will also detail the fees we charge for our services and details on our complaints handling process and details about the Financial Services Compensation Scheme.
About Redlake Leasing Ltd
Redlake Leasing Ltd is a motor vehicle finance broker, not a finance lender. We provide these services to customers via a third party finance partner on a lease agreement. We are regulated by the FCA (Financial Conduct Authority). Reference No: FRN 773639. To check the register, please visit the FCA web site at www.fca.org.uk/register or alternatively you can call them on 0845 606 9966.
Our registered address is: 17 Blackthorn Drive, Ivybridge, Devon PL21 0WB. Redlake Leasing Ltd is a company registered in England & Wales, company no. 10628189. Web site. www.redlakeleasing.co.uk
Through a thorough qualification process, we will provide you with comparable details of firms most appropriate to your requirements or general information relating to finance products. In assessing your requirements we may need to discuss your personal circumstances and objectives in order to identify your needs. It is important that you provide us with accurate and relevant information to enable us to provide you with the most suitable solution to your needs.
As a regulated motor vehicle finance broker, we may introduce you to a range of finance providers who may be able to assist you to finance your vehicle and provide other products and services, such as servicing packages and vehicle maintenance. We will only offer products from a carefully selected panel of finance providers.
Redlake Leasing Ltd may receive a commission for introducing you to one of our many lenders who assists with your agreement, details of which are available upon request for any agreement regulated by the FCA.
Disputes & Complaints
It is the aim of Redlake Leasing Ltd to provide a very high standard of service to each and every client. We work hard to ensure that the services we offer are fair and that our communication to our customers is clear and not misleading. However if you have any concerns or complaints about any aspect of our service then we would like to hear from you.
You can contact us by telephone or writing to us;
Address: 17 Blackthorn Drive, Ivybridge, Devon PL21 0WB
To help us resolve your complaint as quickly as possible we would ask you to provide the following information;
• Your full name and contact information
• Full details of your complaint
• Your agreement details
• Details of what you would like us to do to put things right
• Photocopies of any relevant paperwork
We will do our utmost to resolve your complaint immediately however, sometimes this may not be possible and further investigations necessary. We will keep you informed of our progress at all times and provide our final response in writing providing our findings and the action to then take. If you are not satisfied with our handling of the complaint, you may contact the Financial Ombudsman.
Our full Complaints Policy can be viewed on our web site www.redlakeleasing.co.uk
The Financial Services Compensation Scheme (FSCS)
You may also be entitled to compensation from the Scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim.
Further information about compensation scheme arrangements is available from the FSCS.